Travel Insurance: Glossary
Vacation Rental Insurance policies can contain technical industry terms that make reading a challenge. To avoid confusion, CSA has created the following list of definitions for a number of industry terms and phrases.
The following definitions are provided for informational purposes only. Please refer to your Vacation Rental Insurance Policy or Certificate of Insurance for definitions and coverages specific to your Policy/Certificate.
24-Hour Assistance Services
These services offer on-the-spot and immediate assistance for unexpected problems that can arise during your trip. The hotline operates 24/7 for help anytime, any place while traveling.
Origin: CSA Travel Protection
Accident
A sudden, unexpected, unintended and external event, which causes Injury.
See also: Travel Insurance, Vacation Rental Insurance Origin: CSA Travel Insurance
Accident & Sickness Medical Expense
If you become sick or are accidentally injured while on your trip, we will pay for necessary emergency medical, surgical, and dental care costs. This coverage is excess over any other health, medical, dental, or accident insurance coverage you may have available to you.
Origin: CSA Travel Protection
After Hours
Managers and Owners provide service during long hours, but most are not open 24 hours a day. Calls, assistance and other services provided outside of normal business hours are referred to as after hours.
Origin: Industry
After Hours Fees
Charges to Guests or Owners for services provided after hours. Essential services such as loss of water, power or heat are usually provided free of charge. After hours calls for non-essential services usually bear a fee.
Origin: Industry
AHMA - American Hotel & Motel Association
A trade association that offers benefits and services to hospitality properties and suppliers. It propose legislation affecting hotels, sponsors seminars and group study programs, conducts research, and publishes Lodging magazine.
Origin: AHMA.org Link: AHMA.org
Air Flight Accident
Provides coverage for loss of life or limbs in the event of an accident while traveling as a ticketed passenger on a certified passenger aircraft provided by a regularly scheduled airline.
Origin: CSA Travel Protection
Amenities
The features and benefits associated with a property such as furniture, equipment, furnishings, resort priviledges and so forth. Amenities widely between types of accomodations such as hotels, motels, cabins, bed and breakfasts; and also between one unit and another.
Origin: Industry
Amenity Fee
A certain amount paid to an owner or property complex above and beyond the rental rate that allows the renter access to certain amenities (golf, tennis, beach chairs etc.)
Origin: Industry
Arrival Date
The date at which a guest arrives or is allowed to arrive and use a property. In lodging this also usually includes a time before which the guest is not allowed access.
Origin: Industry
Attractions
General all-inclusive term travel industry marketers use to refer to products that have visitor appeal, like museums, historic sites, performing arts institutions, preservation districts, theme parks, entertainment and national sites.
Origin: Industry
Availability Calendar
An online calendar which can be updated to allow renters see the dates open for a certain property (Room, Suite or Home).
See also: Common Calendar Origin: Industry
Back to Back
When one booking immediately follows another booking without a day between them, that is referred to as a back to back. In that case, cleaning must be done between when one guest checks out and the next checks in.
Origin: William May
Baggage and Personal Effects
Luggage, personal possessions and travel documents taken by you on the Covered Trip. Coverage provided for loss, theft, or damage to baggage and personal effects.
Origin: CSA Travel Protection
Baggage Delay
Baggage that is delayed for 24 hours or more is considered delayed. Most Travel insurance carriers reimburses for the cost of reasonable additional clothing and personal articles purchased by the travel if baggage is not received within 24 hours of arrival. Some airlines will reimburse passengers for toiletries, clothing, and other essentials if the arrival airport is away from the passenger's home area. Most airlines will deliver delayed baggage to the passengers home or hotel for no charge
See also: Travel Insurance, Vacation Rental Insurance Origin: CSA Travel Insurance & wikipedia
Bed & Breakfast
A small inn or lodge that provides a room and a breakfast. Often a B&B is in a residential home setting and/or a historic building converted to a quaint lodging facility. B&B's are not Vacation Rentals.
Origin: Industry
Bed Tax
City or county tax added to the price of a lodging facility.
Origin: Industry
Best Practices
Those policies and procedures that best suit an industry and lead to satisfied customers, good vendor relations and success for business owners. In lodging, best practices are many and varied. In short they can be summarized as being good neighbors with good customer service.
Origin: William May
Blocked (Booking)
When an Owner reserves use of their own home the booking is referred to as a Block or Blocked. This word is used in the Computer Booking system.
See also: Abandoned, Aborted, Cancelled, Confirmed, Order, Hold, Incomplete, In Error, Out of Service, Quoted, Unblocked Origin: William May
Blue Ribbon Inspection
A lodging unit that has been inspected and meets the standards of the Vacation Rental Industry Association (VRIA). Designated as "Blue Ribbon" and "Inspected Vacation Rental (IVR)" These include rules for outfitting, cleanliness, maintenance and truthful advertising, The terms Blue Ribbon and IVR are trademarks owned by the Vacation Rental Industry Association.
See also: IVR, Inspected Vacation Rental, VVR, Vertified Vacation Rental Origin: VRIA, VRMG
- See all details about the plan
- See a list of Vacation Rental Insurance Frequently Asked Questions
- Return to Vacation Rental Insurance Page